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Q: I need virus/spyware/malware protection.  What do you recommend?
A: Visit our Resources page for links to FREE software to fill those needs.

Support & Frequently Asked Questions

FAQ's

  1. How do I set up my domain email account to work with Outlook, Eudora, BT Yahoo Mail, etc.?
  2. How do I access my email via the internet / webmail?
  3. MalwareBytes or AVAST or other virus/spyware/malware software is installed on my computer. How often should I run a scan?

How do I set up my domain email account to work with Outlook, Eudora, BT Yahoo Mail, etc.?

Email settings for any Email Client (Outlook, Eudora, BT Yahoo Mail, etc.):

Be sure to replace yourdomain.com with your actual domain name.

Your/Display name: anything you want
Email address: enter the full address (name@yourdomain.com)

Type of connection: POP3 or IMAP (what is the difference?)

Incoming mail server: mail.yourdomain.com
Outgoing mail server: mail.yourdomain.com
Outgoing mail server does require authentication.

Incoming mail port: 110 for POP3, 143 for IMAP
Outgoing mail port: 25 (If 25 does not work, try 26, as some ISPs block port 25)

** No SSL boxes should be checked **
Note: If you want a secure connection using SSL, please refer to the related article.

Username/Account name: must be the full email address (name@yourdomain.com).
Sometimes this setting won't work until you replace the @ with a + in the username.

Password: the email password. Do NOT use SPA (secure password authentication).

If you need additional instructions, please CONTACT US.

If you would like to download a printable version of these instructions in PDF format, please visit our Resources page.

How do I access my email via the internet / webmail?

All TIMG hosting accounts allow 24/7 access to your email accounts at any computer or device with internet access through an internet driven application called webmail.  In order to access your email via webmail, follow these instructions:

1.  Go to www.yourdomain.com/webmail - you will be presented with the webmail login screen

2.  Enter your username in the format "yourname@yourdomain.com"

3.  Enter your password

4.  Click on the "Login" button

You will then be presented three different choices for a webmail client.  Feel free to experiment with all three and choose the one that you like best.  Your mail will always appear in any/all of the webmail clients unless you have set up Outlook or another mail client to remove messages from the server. 

5.  Choose the webmail client you prefer by clicking on the appropriate icon.
 

6.  If you are using "horde" - Click on "Log In" to access your account.  If you are using "roundcube" or "SquirrelMail", clicking on the icon will automatically log you in to your account.

If you require additional support, please CONTACT US via email or by phone.

A printable PDF version of these instructions is available for download on our Resources page.

MalwareBytes or AVAST or other virus/spyware/malware software is installed on my computer. How often should I run a scan?

The frequency of malware/spyware/virus scans needed on your computer is usually proportionate to your amount of internet usage.  If you spend a great deal of time browsing the internet, accessing social networks, playing online games, downloading music or videos, etc., then I recommend running very frequent scans.  Run at least a "Quick Scan" every 2 or 3 days, and/or a full scan once a week.

If you use the internet infrequently, or only to check email, read news, etc., you can run scans less often.  Full scans once or twice a month should do the trick.

The general rule of thumb when considering how often to run these types of scans is this:  if in doubt - run a scan - or schedule scans to run on their own (if the software allows it).  If your activities on your computer leave you feeling that you should be worried, there's definitely no harm in applying an ounce of prevention.